There're a lot of web hosting companies out there, yet most of them are resellers who have minimal resources, especially in terms of support. One way to distinguish them is the option to contact the company by phone. The level of support that you will receive via this particular way of communication varies depending on the supplier - several of them provide you with experienced phone support, others offer basic and customer support only since some issues are more time-consuming and it is much easier to be resolved via a support ticket, particularly when the issue needs to be escalated. Still, it is good to find that you can contact your website hosting provider because there are tons of small-scale issues that can be managed easily and in a very timely manner with a call, not mentioning that you're able to get additional info about the services even before you become a customer.

Phone Support in Web Hosting

All our web hosting packages feature phone support fourteen hrs per day even on public holidays, so that if you don't have an account yet, you are able to phone us and find out more about our solutions or if we meet the system requirements for your sites. For your benefit, we have local phone lines in the United States, the United Kingdom and Australia, so you are able to contact the telephone number which is nearer to you. In case you are an existing customer, we can assist you promptly with all the general and billing matters as well as with a number of technical matters to save you time and efforts - we are aware of the fact that often it is more convenient to speak with a live person to get things done immediately. Certainly, some problems cannot be taken care of on the telephone, so in such a case you're able to use our ticketing system.

Phone Support in Semi-dedicated Servers

The support services forall the semi-dedicated server plans that we supply include live phone support for fourteen hours daily. In case you are unsure which package will be appropriate for your sites, you'd like to find out more about a plan's specifications or you need any other information about our solutions, you have the option to call any of the local phone numbers which we have in the U.S.A., the United Kingdom and Australia and our support representatives will assist you. In case you currently own an account, you're able to get in touch with us about general and sales matters, although we are usually able to assist with a large number of tech issues as well. For strictly tech problems you will have to use our in-built ticketing system where the correspondence between you and our tech support crew will be in 1 place, which is the best option if the trouble can take more time to be solved or it needs to be escalated to our system administrators.