Support Channels

  • 1 hour ticket response time
  • An Intuitive Help Center

  • The Help section built into T R I N I T Y’s Web Site Control Panel offers a selection of help articles and regularly asked questions. Aimed towards fixing any common issue that you could possibly run into, they are written by our support team of experienced technicians.

  • Top quality support service
  • Instructional Video Clips

  • For all of you who would like to find out how to settle a commonly experienced issue by watching an instructional video, we have added a collection of video tutorials to our Web Site Control Panel. All the video tutorials are concise and easy to understand. They offer you step–by–step demonstrations of different site management tasks.

  • Intuitive help center
  • A One–Hour Ticket Response Time Guarantee

  • All our semi–dedicated servers are backed up by a 24x7x365 support service and include a one–hour ticket response guarantee. Our accomplished support engineers will be available 24 hours a day and will settle any issue that you may have within maximum one hour after the helpdesk ticket submission. In most instances, an answer will be provided to you within 20 minutes.