The access to the customer and technical support that a web hosting company offers can tell you a lot for the services that they supply as well. In case you can use only email messages and tickets, you have most likely discovered a reseller not the actual website hosting provider. If this is the case, you'll have to wait for several days so as to get a problem resolved as the reseller may not be checking their communication regularly or they may need to contact the actual hosting company for further help. When the supplier offers you various means of communication with fast response time which are available anytime, they're almost certainly the top provider, not a reseller. Therefore you'll benefit from well-timed assistance and excellent support since they will have direct access to the servers where your account will be created. Whatever the trouble - technical or sales, it is generally better to have the option to get in touch with your hosting company right away via your preferred way of communication.

24/7 Customer Support in Web Hosting

The customer and tech support services for all of our web hosting plans are twenty-four-seven, therefore you can forget all about waiting for a few days so as to get assistance. In case you are not our client yet, you can phone us, chat with a representative or send an email message. In case you do have an account, you're able to open a support ticket in addition to the other three options for communication. You can pick the most appropriate way to contact us based on what your location is or what kind of equipment you're using. We can easily help you for almost any webhosting-related query that you may have or problem that you could encounter and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming problems you could open a support ticket, but even in this situation the max reply time will never exceed an hour.

24/7 Customer Support in Semi-dedicated Servers

All of the semi-dedicated servers that we offer include 24/7 customer and tech support, which means that no matter what problem you experience, you will be able to get in touch with us and we will assist you straight away. Our guaranteed response time for every e-mail or ticket that you open from your Hepsia website hosting Control Panel is only 1 hour; usually the response time rarely exceeds 20 min. Furthermore, we offer phone support with multiple local numbers globally plus a live chat, so you'll be able to contact us and receive additional info about our solutions even if you do not have an account yet. We can assist you with any question or an issue you have - payment methods, package specifications, email configuration, web hosting account settings, and so on. If you employ our services, you won't ever have a scenario where you should wait for a couple of days to get a problem solved like you may have to do with a number of other suppliers.

24/7 Customer Support in VPS Servers

If you've got a Virtual Private Server from us, you can get in touch with us 24/7 for any server-related issue or fordifferent difficulties and / or questions about the pre-installed software the server is equipped with. In case you haven't purchased your VPS server plan yet, you will be able to find out a lot more about our services by giving us a call or via our live chat service. For more technical problems, you are able to send an email message or open a ticket from your billing Control Panel and you will get support within less than 1 hour irrespective of the time of the day, even on holidays and weekends. The actual response time usually does not exceed 30 mins. If you need assistance with third-party software, you're able to take advantage of the Managed Services upgrade which you can include to each and every VPS package and our admins will help you with any installation or troubleshooting issue you have encountered.

24/7 Customer Support in Dedicated Servers

If you obtain a dedicated server through us, you're able to get in touch with us anytime using different channels and the maximum time that you'll have to wait for a response is up to one hour, which means that you can forget all about waiting a whole day. Our customer and technical support service is online 24/7 regardless of whether it is a holiday or a weekend and we will assist you with anything relevant to the apps that are pre-installed on your server. To get in touch with us about a technical matter, you'll be able to open a trouble ticket from the Help section of your billing Control Panel or you can send us an e-mail message. If you have any common questions or you'd like to know more about our web hosting solutions before you order, you can employ our live chat or you could call one of the local phone numbers that we have in several countries around the world. In case you'd like to receive help with third-party software that you can't install or operate efficiently, you're able to add the Managed Services upgrade to your current package and our sysadmins will assist you.