Client Support Channels
A Sixty–Minute Response Guarantee
All your help requests will be dealt with in no more than 60 minutes after the trouble ticket or e–mail was submitted. If your issue needs further assistance from an administrator, we’ll direct the support ticket or the email to the person in charge, right away and we will leave a comment to inform you that more time will be required for reaching the optimal solution. Furthermore if you take advantage of our Managed Servers package, any of the tasks included there will be performed whenever you specify.
A Premium–Quality Customer Care Service
We’ll be at your disposal 24/7/365 to respond to any enquiries that you may have related to our Web Site Control Panel or any of the apps that we have pre–installed on your behalf on the dedicated web hosting server. If you also require help with server management tasks, you can take a look at our Managed Servers package, which includes backup hard disk drive storage space, weekly OS updates, server monitoring and restarting procedures, as well as software installation and problem troubleshooting services
A User–Friendly Help Section
We have equipped the Web Site Control Panel with a fully detailed knowledge base, which includes elaborate explanations of its features and functionalities. Plus, we have created exhaustive video tutorials that will further explain to you how to perform a particular task or troubleshoot a common issue. All the instructional articles and the tutorial videos are readily accessible from each section of the Web Site Control Panel through the Help and Videos buttons located in the upper right corner.