One-Hour Response Guarantee in Web Hosting
Our guaranteed maximum reply time for any helpdesk ticket that you post or any email that you send is just 1 hour, even in case you contact us on weekends and legal holidays. Whatever the nature of your issue or question might be, we will lend you a hand right away and will provide you with the required information to solve any problem with your websites. The actual response time usually doesn’t surpass fifteen to twenty minutes, so you can forget about waiting for hours on end to get a problem sorted out or what is even worse – waiting one whole day only to receive a reply that more info is required whilst nothing is sorted out. We’ll offer you assistance at once simply because we understand how precious time can be in the dynamic digital world. The 60-minute reply guarantee is valid for any billing or technical question that you might have connected with our web hosting.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server account from our company, you can take advantage of our ultra-fast support services. You will get a response to any trouble ticket opened via the web hosting Control Panel or e-mail sent to our client and technical support team in less than an hour. The response time is guaranteed and it is valid irrespective of the issue – technical or billing. It often takes considerably less time to examine and resolve a problem. We’ll provide you with more information in case the solution entails something that needs to be done on your end. If you get in touch with us during weekends or national holidays, the response time will be the same and considering that our support staff is available 24 hours a day, 7 days a week, you’ll get prompt assistance for virtually any technical, general or billing issue irrespective of what time it is.