A live chat is a real-time method of communication between a website hosting provider's support crew and its customers. It is a very efficient method to receive some information about the website hosting services or get some problem resolved as you are talking to a live agent. The benefits of using a real-time chat service rather than calling or opening a ticket are the reduced chance of mistakes any time you exchange data like usernames or domain names, the faster response time since the communication is real-time and the fact that you don't have to stay on the chat constantly - you can do something else entirely while the representative investigates the issue in question. Furthermore, you'll be able to connect with a live chat room from any computer that is connected to the web, avoiding the phone fees that you'll have to pay if you're calling to another country.

Live Chat Support in Web Hosting

We supply a live chat support service for all web hosting that we offer and we will support you with almost everything in real time. If you do not have an account with our company yet, we can give you more information about the packages in order to help you to select the most appropriate plan. In case you are an existing customer, we are able to help you with any billing or general issue and even with plenty of common technical troubles, for example an e-mail address setup in a desktop e-mail client. In case you are unable to call us for whatever reason or you are in a country where we do not have a local phone number, the live chat will be the best way to contact us. Needless to say, some situations require additional time to investigate and test, therefore you'll need to open a support ticket to our technicians, however, we will save your time and assist you with quite a lot of issues on the chat.

Live Chat Support in Semi-dedicated Servers

We supply live chat support as part of our services, so when you have any questions about our semi-dedicated servers, you'll be able to get in touch with our customer support team whenever you need regardless if you've already acquired your account or not. In general, the chat service is for billing, pre-sales and general questions and issues, still we're able to help you with quite a lot of tech questions too. We can help you choose the best plan for your websites if you don't have an account yet, we can reply any billing questions or issues you have or we can assist you with installing your new email address on your computer or smart phone - all of this will be done in a timely manner as our live chat service is accessible all day long, each and every day. Whenever you need help, you're able to speak to an agent and save time and effort.