In case you’ve ordered a hosting plan and you have some questions associated with a specific function/feature, or in case you have come across some complication and you require help, you should be able to get in touch with the respective customer service team. All hosting providers deploy a ticketing system no matter if they offer other methods of contacting them apart from it or not, because the very best way to solve a problem most often is to submit a ticket. This model of communication makes the replies sent by both sides easy to follow and enables the tech support staff members to escalate the problem if, for instance, an administrator should interfere. Most often, the ticketing system is part of the billing account and is not directly linked to the hosting space, so you’ll have to use no less than two different accounts to touch base with the client support team and to actually manage the hosting space. Incessantly switching between different accounts may be a burden, not to mention the fact that it takes a very long time for the vast majority of hosting providers to reply to the tickets themselves.

Integrated Ticketing System in Web Hosting

Our web hosting come with an integrated trouble ticket system, which is an integral part of our custom-developed Hepsia hosting Control Panel. In contrast with other analogous tools, Hepsia will enable you to manage everything associated with the web hosting service itself in the very same location – invoices, files, e-mails, trouble tickets, etc., eliminating the need to sign in and out of different admin interfaces. If you have any pre-sales or technical questions or any problems, you can submit a ticket with a few clicks of the mouse without having to sign out of your Control Panel. During the process, you can choose a category and our system will offer you a variety of educative articles, which will supply you with more information and which may help you solve any specific problem before you actually post a ticket. We guarantee a trouble ticket response time of maximum sixty minutes, even if it is a weekend or a public holiday.

Integrated Ticketing System in Semi-dedicated Servers

The ticketing system that we’re using is integrated into the Hepsia Control Panel, which we’ve created for our semi-dedicated servers, which goes to say that you will not require some other platform to get in touch with our tech support staff – you can do this on the spot if you chance upon an obstacle. Sending a new ticket requires a few clicks of the mouse and tracking down an older one is just as simple. With our smart search filter, you can quickly track down any ticket that you have submitted in the past. You can submit a ticket at any given time as our client care team members are working 24-7 and reply in no more than 1 hour, even though it seldom takes this much to get assistance. With Hepsia, you’ll have everything in one single place and you can forget about signing in and out of two or more platforms to resolve a simple problem.